Gold-plated sterling silver jewelry requires greater care to properly preserve its gold plating for a longer time. This gold plating is very fine, so we recommend NOT to wet the jewelry so that the bath is not lost and the jewelry ends up silvered.

It is also highly advisable NOT to do sports with the jewelry on since the sweat and pH of the jewelry itself skin can greatly influence the loss of the gold plating.

We advise NOT to use perfumes and creams with gold-plated sterling silver rings or necklaces.

You can get sterling silver jewelry wet without any problem and always carry it with you. Silver is a metal that requires maintenance or cleaning, so we advise you to clean your jewelry when you see that it has darkened or blackened with a specific cloth. to clean silver.

You can buy our Polishing Cloth on our website and clean your jewelry.

You can always carry steel jewelry with you and get it wet without a problem. Yes, we recommend cleaning them with our Polishing Cloth Dosaes specifically for cleaning jewelry to remove sweat dirt from the skin and keep its shine the same as the first day.

You can buy our Polishing Cloth on our website and use it to clean all your jewelry.

Sterling silver and gold-plated silver jewelry can get dirty and therefore can also be cleaned with specific products for silver.

As soon as your jewelry looks a little blackened, you can use our specific cloth to clean silver jewelry and you will see how your jewelry They are clean again. If you have had your jewelry stored for a long time without using it in a jewelry box or drawer, cleaning it is more complex. To do this you will need a specific silver jewelry cleaning liquid (for example Town Talk) in addition to your Dosaes chamois. If you have any questions about cleaning your jewelry you can write to us at our email info@dosaes.com

All our products have a 1-year warranty from the order delivery date as long as the jewelry is properly cared for. Our customer service team will analyze in each case whether the damage has been caused by poor use and care of the products or by a defect in the product itself. For any questions, write to us at info@dosaes.com so we can help you.

In order to make an exchange, the following conditions must be met:

· The products to be returned for the exchange must be within the period for making changes and returns. This period is 30 calendar days from the date of delivery of the order.

· The products to be returned for exchange must be in perfect condition and must not have been used. In the event that the returned product is not in perfect condition, Dosaes reserves the right to make a partial refund of the amount of said product. In no case will the original shipping costs of the order be refunded. Despite the different control processes, if you have not received all the items in your order, refunds will not be made, a new shipment will be made with the missing products.

To request the processing of an exchange, write us an email to info@dosaes.com indicating your order number or full name and attaching a photo of the product you want to exchange. Our customer service team will assess your case and respond to you as soon as possible. It is the direct responsibility of the customer to provide adequate packaging during transportation of the return and ensure that it arrives in perfect condition. The customer is responsible for the condition of the product until it is received at Dosaes.

If the reason for the change is because you are not satisfied with the products:

· For peninsular orders, we will process a new order with shipping costs, while the return costs will be free. At the time of delivery of the new order, the return collection is carried out.

· For orders from the Balearic Islands and the Canary Islands, we will process a new order with return shipping costs, while the return costs will be free. The return is made at the Post Office.

· For orders from other countries and areas, no changes are made, only returns. If the reason for the change is due to a failure in the product, Dosaes will cover the cost of the shipping costs of the change.