Shipping

The shipments will be processed in the appropriate order to be delivered according to the selected shipping. Orders placed after 2:00 pm1 will be processed next working day. In the case of orders placed on Friday after 14:00 pm1, they will be prepared and shipped from Monday.

Delivery times indicated in each type of shipment are indicated in working hours and working days.Orders will be delivered from Monday to Friday from 9:00 am to 2:00 pm and from 3:00 pm to 7:00 pm1. If you have any delivery preferences, you can indicate it on the order comments or contacting the transport company. 

Peninsular shipments to Spain and Portugal

  • The available types of shipment, the delivery time, the transport company and the prices are:

           - Express (24-48 hours) - Nacex - 4.99€

           - Standard (3-4 days) - SEUR - 3,99€

           - Pick up point (12-24 hours) - Nacex - 2.99€

           - Standard (3-4 days) - SEUR - 0.00€ on orders over 60€


Shipments to Balearic Islands

  • The available types of shipment, the transport company and the prices are:

           - Standard (3-4 days) - SEUR - 5.99€

           - Standard (3-4 days) - SEUR - 0.00€ on orders over 60€


Shipments to Canary Islands, Ceuta and Melilla

  • The available types of shipment, the transport company and the prices are:

           - Standard (5-10 days) - Correos - 5.99€

           - Standard (5-10 days) - Correos - 0.00€ on orders over 100€


Shipments to África

  • The available types of shipment, delivery time, transport company and prices are 2:

           - Express (3-4 days) - UPS - 19.99€

           - Express (3-4 days) - UPS - 0,00€ on orders over 150€


Shipments to Asia

  • The shipments to Asia are divided in three zones:

- Zone 1 contains the following countries: Philippines and Singapore.

- Zone 2 contains the following countries: Afghanistan, Armenia, Bhutan, Brunei, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, South Korea, Sri Lanka, Taiwan, East Timor, United Arabian Emirates, Uzbekistan and Vietnam.

- Zone 3 contains the following countries: Azerbaijan, Bahrain, Bangladesh and Thailand.

  • The available types of shipment, the transport company and the prices are 2:

           - Zone 1: Express (3-4 days) - UPS - 17.99€

            - Zone 2: Express (3-4 days) - UPS - 19.99€

           - Zone 3: Express (3-4 days) - UPS - 21.99€

           - All the zones: free shipping on orders over 150€

Shipments to Europe

  • The shipments to Europe are divided in four zones:

- Zone 1 contains the following countries: Austria, Belgium, France, Germany and Italy.

- Zone 2 contains the following countries: Åland Islands, Bulgaria, Denmark, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden and United Kingdom.

- Zone 3 contains the following countries: Andorra, Gibraltar, Guernsey, Jersey, Liechtenstein, Norway, San Marino and Turkey.

- Zone 4 contains the following countries: Albania, Belarus, Bosnia and Herzegovina, Feroe Islands, Iceland, Kosovo, Mayotte, Moldova, Montenegro, North Macedonia, Réunion, Russia, Serbia and Ukraine.

  • The available types of shipment and the prices are2:

           - Zone 1: Standard (3-4 days) - UPS - 9.99€

           - Zone 1: Express (24-48 hours) - UPS - 13.99€

           - Zone 2: Standard (3-4 days) - UPS - 11.99€

           - Zone 2: Express (24-48 hours) - UPS - 20.99€

           - Zone 3: Express (24-48 hours) - UPS - 19.99€

           - Zone 4: Express (24-48 hours) - UPS - 23.99€   

           - All the zones: free shipping on orders over 150€


Shipments to North America and Central America

  • The shipments to North America and Central America are made with UPS and are divided in three zones:

- Zone 1 contains the following countries: Canada, Mexico, Puerto Rico and the United States.

- Zone 2 contains the following countries: Barbados, Belize, Greenland, Jamaica and the Dominican Republic.

- Zone 3 contains the following countries: Antigua and Barbuda, Anguilla, Aruba, Bahamas, Bermuda, Costa Rica, Curaçao, Dominica, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, British Virgin Islands, United States Virgin Islands, Cayman Islands, Martinique, Montserrat, Nicaragua, Panama, St. Barthelemy, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, St. Maarten, Trinidad and Tobago.

  • The available types of shipment and the prices are 2:

           - Zone 1: Express (3-4 days) - UPS - 17.99€

           - Zone 2: Express (3-4 days) - UPS - 19.99€

           - Zone 3: Express (3-4 days) - UPS - 21.99€

           - All the zones: free shipping on orders over 150€


Shipments to South America

  • The shipments to South America are made with UPS and are divided in three zones:

           - Zone 1 contains the following countries: Argentina, Chile and Colombia.

           - Zone 2 contains the following countries: Brazil, Ecuador, French Guiana and Paraguay.

           - Zone 3 contains the following countries: Bolivia, Guyana, Peru, Suriname, Uruguay and Venezuela.

  • The available types of shipment and the prices are2:

           - Zone 1: Express (3-4 days) - UPS - 17.99€

           - Zone 2: Express (3-4 days) - UPS - 19.99€

           - Zone 3: Express (3-4 days) - UPS - 21.99€

           - All the zones: free shipping on orders over 150€


Shipments to Oceania

  • The shipments to Oceania are made with UPS and are divided in three zones:

- Zone 1 contains the following countries and zones: Australia and Norfolk Island.

- Zone 2 contains the following countries and zones: Federated State of Micronesia, French Polinesia, Fiyi, Guam, Marshall Islands, New Caledonia, New Zeland, Samoa, American Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu and Wallis and Futuna.

- Zone 3 contains the following zone: Northern Mariana Islands

  • The available types of shipment and the prices are2:

           - Zone 1: Express (3-4 days) - UPS - 17.99€

           - Zone 2: Express (3-4 days) - UPS - 19.99€

           - Zone 3: Express (3-4 days) - UPS - 21.99€

           - All the zones: free shipping on orders over 150€


Shipments to the rest of the world

  • The shipments to other countries not included in the other sections are sent by Correos.

- Those countries and zones are: Netherlands Antilles, Azores, Bouvet Island, British Indian Ocean Territory, Burma, Cocos Island, Christmas Island, Cuba, Cyprus, Dutch Caribbean, Falkland Islands, French Southern Territories, Heard and McDonald Islands, Iran, Jan Mayen, Madeira, Malta, Nauru, Niue, North Korea, Palestine, Pitcairn Islands, St. Pierre and Miquelon, St. Elena, Somalia, Sudan, South Georgia and South Sandwich Islands, South Sudan, Svalbard, Syria, Tokelau, United States Minor Outlying Island, Vatican City and Western Sahara.

  • The available type of shipment and the price is:

           - Standard (14 working days) - Correos - 49.99€


Important note

Dosaes is not responsible if your order does not arrive on time due to periods of high shipment volume or due to problems with the shipping company.

In case that, once is sent, the package could not have been delivered within 15 days, the package will be returned to Dosaes, who will proceed to the refund of the amount of the order except for the shipping costs incurred.

You can contact us to know the status of your order, via email: info@dosaes.com and we will respond you as soon as posible within our customer service hours.

The shipments to Switzerland are temporarily unavailable for logistical reasons.

The transport costs as well as free transport for some countries exclude islands or territories of difficult access. In that cases, the order would be subject to a personalized quotation including the best transport quote, which would be sent to the customer for approval. If not accepted, we would proceed to the full refund of the amount paid and cancellation of the order.

1Central European Time (CET)

2According to the International Trade Regulations, Dosaes is not responsible of the custom costs incurred in the destination country.