Returns and exchanges
EXCHANGES
You have 15 days since the delivery of your order to exchange your products and the procedure is as follows:
Peninsular orders
- You have to write an email to us to info@dosaes.com, for us to create a new order with the products you want to exchange.
- When you receive the new order, the delivery person will pick the products that you want to return.
- Return shipping costs are free and the shipping costs of the new order are at your expense.
- In case the reason of the exchange is due to a product defect, all shipping costs will be free for you.
- Exchanges of products purchased from the Last Chance collection or last-unit promotions such as Now or Never are not accepted.
Balearic and Canary Islands orders
- You have to write an email to us to info@dosaes.com, for us to create a new order with the products you want to exchange.
- You have to take the return to a Correos office with a shipping label we will generate
- Return shipping costs are free of charge and the shipping costs of the new order are at your expense.
- In case the reason of the exchange is due to a product defect, all shipping costs will be free for you.
- Exchanges of products purchased from the Last Chance collection or last-unit promotions such as Now or Never are not accepted.
Other countries and zones orders
- Exchanges are not accepted, only returns.
RETURNS
The deadline to return your products is 15 days from the delivery of your order and the procedure is as follows:
Peninsular orders
- You have to send us an email to info@dosaes.com, for us to generate the return.
- Return shipping costs are 3.99€.
- We will generate a code for you to go to Correos and print there the shipping label.
- In case the reason of the return is due to a product defect, the return shipping costs will be free for you.
- Returns of products purchased from the Last Chance collection or last unit promotions such as Now or Never are not accepted.
- Returns of personalized products are not accepted.
Balearic island orders
- You have to send us an email to info@dosaes.com, for us to generate the return.
- Return shipping costs are 4.99€.
- We will generate a code for you to go to Correos and print there the shipping label.
- In case the reason of the return is due to a product defect, the return shipping costs will be free for you.
- Returns of products purchased from the Last Chance collection or last unit promotions such as Now or Never are not accepted.
- Returns of personalized products are not accepted.
Canary Islands orders
- You have to send us an email to info@dosaes.com, for us to generate the return
- Return shipping costs are 7.99€.
- We will generate a code for you to go to Correos and print there the shipping label.
- In case the reason of the return is due to a product defect, the return shipping costs will be free for you.
- Returns of products purchased from the Last Chance collection or last unit promotions such as Now or Never are not accepted.
- Returns of personalized products are not accepted.
Other countries and zones orders
- You have to send us an email to info@dosaes.com, this way we will generate the return and inform you about the process.