Returns and exchanges


EXCHANGES

You have 15 days since the delivery of your order to exchange your products and the procedure is as follows:

Peninsular orders

  • You have to write an email to us to info@dosaes.com, for us to create a new order with the products you want to exchange.
  • When you receive the new order, the delivery person will pick the products that you want to return.
  • Return shipping costs are free and the shipping costs of the new order are at your expense.
  • In case the reason of the exchange is due to a product defect, all shipping costs will be free for you.
  • Exchanges of products purchased from the Last Chance collection or last-unit promotions such as Now or Never are not accepted.

Balearic and Canary Islands orders

  • You have to write an email to us to info@dosaes.com, for us to create a new order with the products you want to exchange.
  • You have to take the return to a Correos office with a shipping label we will generate
  • Return shipping costs are free of charge and the shipping costs of the new order are at your expense.
  • In case the reason of the exchange is due to a product defect, all shipping costs will be free for you.
  • Exchanges of products purchased from the Last Chance collection or last-unit promotions such as Now or Never are not accepted.

Other countries and zones orders

  • Exchanges are not accepted, only returns.

RETURNS

The deadline to return your products is 15 days from the delivery of your order and the procedure is as follows:

Peninsular orders

  • You have to send us an email to info@dosaes.com, for us to generate the return.
  • Return shipping costs are 3.99€.
  • We will generate a code for you to go to Correos and print there the shipping label.
  • In case the reason of the return is due to a product defect, the return shipping costs will be free for you.
  • Returns of products purchased from the Last Chance collection or last unit promotions such as Now or Never are not accepted.

Balearic orders

  • You have to send us an email to info@dosaes.com, for us to generate the return.
  • Return shipping costs are 4.99€.
  • We will generate a code for you to go to Correos and print there the shipping label.
  • In case the reason of the return is due to a product defect, the return shipping costs will be free for you.
  • Returns of products purchased from the Last Chance collection or last unit promotions such as Now or Never are not accepted.

Canary orders

  • You have to send us an email to info@dosaes.com, for us to generate the return
  • Return shipping costs are 7.99€.
  • We will generate a code for you to go to Correos and print there the shipping label.
  • In case the reason of the return is due to a product defect, the return shipping costs will be free for you.
  • Returns of products purchased from the Last Chance collection or last unit promotions such as Now or Never are not accepted.

Other countries and zones orders

  • You have to send us an email to info@dosaes.com, this way we will generate the return and inform you about the process.