In order to make an exchange, the following aspects must be met:
· The products to change of your order must be within the period to make changes and returns. This period is 15 calendar days from the date of delivery of the order.
· The products to change from your order must be in perfect condition and must not have been used.
· The products of your order must be under warranty. The warranty is 3 months from the date of delivery of the order, so, in the event of manufacturing defects, a period of three months must not have been exceeded.
In the event that the product has a defect caused by misuse, valued by our customer service team, the warranty will be voided and no changes can be made. To keep your jewelry as the first day, visit our jewelry care section.
To request the processing of a change, write us an email to info@dosaes.com indicating your order number or full name and attaching a photo of the product you want to change. Our customer service team will assess your case and will respond to you as soon as possible.
If the reason for the exchange is due to the product not being expected, the customer must bear the cost of the shipping costs for the exchange, which will be deducted from the amount to be reimbursed for the products. The cost is as follows:
· Exchanges made in Spain and Portugal (except Madeira and Azores): 3.99€.
· Exchanges made in other countries and areas: price on request.
If the reason for the exchange is due to a product failure, Dosaes will bear the cost of shipping costs of the exchange.
In order to make a return, the following aspects must be met:
· The products to be returned from your order must be within the deadline to make exchanges and returns. This period is 15 calendar days from the date of delivery of the order..
· The products to be returned from your order must be in perfect condition and must not have been used.
In the event that the returned product is not in perfect condition, Dosaes reserves the right to make a partial refund of the amount. In no case will the original shipping costs of the order be refunded.
Despite the different control processes, if you have not received all the items in your order, no refunds will be made, a new shipment will be made with the missing products after carrying out the relevant investigation.
To request the processing of a return, write us an email to info@dosaes.com indicating your order number or full name and attaching a photo of the product you want to return. Our customer service team will assess your case and will respond to you as soon as possible..
It is direct responsibility of the customer to provide the appropriate packaging during the transport of the return and that it arrives in perfect condition. The customer is responsible for the condition of the product until it is received at Dosaes.
If the reason for the return is due to the product not being expected, the customer must bear the cost of the shipping costs for the return, which will be deducted from the amount to be reimbursed for the products. The cost is as follows:
· Returns from Spain and Portugal (except Madeira and Azores): 3.99€.
· Returns from other countries and areas: price on request.
If the reason for the return is due to a product failure, Dosaes will bear the cost of shipping costs of the return.
Once we receive your return and check the status of the products, if they are in perfect condition, the corresponding refund will be made, which you will receive within 1 to 3 working days in the same payment method with which you placed your order.